Chipotle customer attacks employee after getting her order wrong

WASHINGTON — A now-viral video with over 7 million views that captured a heated altercation at a Northeast, D.C. Chipotle is sparking outrage online. The video shows a visibly upset customer walked behind the counter and began making her own burrito bowl. The incident escalated further when she got physical with an employee.

Roberto Hernandez, the Chipotle employee in the video, says the encounter left him shaken and traumatized, calling the video "triggering" to watch. Speaking to WUSA9, Hernandez described how the situation unfolded on Saturday during his shift at the Brentwood neighborhood Chipotle on Washington Place. 

Hernandez said he he was working his normal shift when a customer walked in and said she had ordered a burrito bowl on UberEats. She claimed her order was wrong and demanded a refund. He and his manager tried to explain that all refunds had to be issued by Uber. That’s when Hernandez told WUSA9 things escalated. 

The woman proceeded to walk behind the counter and make herself several bowls, saying she wanted the order remade with double meat and other items. Hernandez said he looked at the receipt and it didn’t say she had ordered double of anything. 

“I was mad, upset. But I’m a man you know I can’t hit a female," Hernandez said. "So I walked away.” 

Hernandez told WUSA9 he’s been a loyal employee for over two years, but said he's upset that he has yet to hear from corporate. He added that he'd like to see security inside the store. 

The employee also said the woman who attacked him has been threatening him online since the incident. 

“Yesterday, she was saying 'I’m going to come back and stab them and take their life,'" Hernandez relayed. "I was scared. She was scaring my co-workers too." 

In a statement to WUSA9, Chipotle said:

“At Chipotle, the health and safety of our employees is our greatest priority. We are grateful for their hard work every day and do not condone guests who mistreat our team members. We are working cooperatively with local law enforcement and hope justice will be served for the individual who did not treat our employees with the respect that they deserve.”

DC police said no police report has been filed. A spokesperson for Chipotle told  WUSA9 they are planning on filing a police report. WUSA9 also reached out to UberEats for comment, but has not heard back.